Where can I download the DILONLINE Internet Accelerator installer?

Your ISP will provide you with a location to download the DILONLINE Internet Accelerator installer. Contact your ISP for further information.

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I downloaded the DILONLINE Internet Accelerator installer but now I can't find it on my computer. Where is it?

Use the Windows Find tool located in the Start Menu to search for the file "ZoooMInstaller.exe" (without quotes)

If you still can't find it, re-download it and ensure that you save the file to your Desktop.

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I'm having difficulty installing the DILONLINE Internet Accelerator. Where can I get additional assistance?

Click here for detailed installation instructions. A full set of screenshots are provided to assist you with the installation procedure.

It you are still experiencing problems installing, contact your ISP for further assistance.

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How do I start the DILONLINE Internet Accelerator?

The DILONLINE Internet Accelerator is launched automatically every time windows starts. You do not have to launch it manually.

A DILONLINE Internet Accelerator icon appears in the Windows system tray to show that it is operating in the background.

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How do I change the image quality for a particular image?

Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.

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How do I change the image quality setting for all images?

Right-click on the DILONLINE Internet Accelerator taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.

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What do the statistics displayed in the Statistics dialog mean?

View Your Acceleration Statistics

You may view the acceleration statistics and how they change dynamically using the Statistics dialog.

  1. Click on the DILONLINE Internet Accelerator taskbar icon to access the pop-up menu.

  2. Select "Statistics...", to display the Statistics summary dialog.

  3. Click "Reset" to reset the statistics. You may do so at anytime while browsing without affecting DILONLINE Internet Accelerator's performance or operation.

  4. Click the "Details" button to view more detailed statistics information (see below).

  5. Consult the following table for a description of the values.

    Original Data Size of the original (uncompressed) data.
    Actual Data Amount of data sent by DILONLINE Internet Accelerator.
    Savings Ratio Factor of reduction in data. E.g. A savings ratio of 4.00 means your connection is 4 times faster than a normal connection on average.
    Text-based This row contains compression information regarding text-based content.
    Graphics Contains compression information regarding graphical content.
    Others Contains information regarding content that is neither text nor graphical.
    Total Downstream Lists the total original and compressed amounts of data downloaded.
    Total Upstream Lists the total original and compressed amounts of data uploaded.

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Can I use DILONLINE Internet Accelerator with Netscape Navigator?

Start Netscape Navigator and browse as you normally would. The DILONLINE Internet Accelerator is launched automatically everytime Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

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Can I use my DILONLINE Internet Accelerator with other browsers such as Opera or Mozilla?

Yes. DILONLINE Internet Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500" (without quotes). Consult your browser's documentation for information on how this can be done.

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How do I use Internet Explorer with DILONLINE Internet Accelerator?

Start Internet Explorer and browse as you normally would. The DILONLINE Internet Accelerator is launched automatically everytime Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

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Where can I get product information on how to use DILONLINE Internet Accelerator?
Click here to view the Product Guide.

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Where do I go if I have problems with DILONLINE Internet Accelerator?

First, consult the DILONLINE Internet Accelerator Product Guide.

Secondly, try our Help (FAQ) Database.

If you are still unable to resolve your problem then contact your ISP

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Does DILONLINE Internet Accelerator speed-up email?

The current software release does not include the ZoooM email acceleration component. Future versions will include email support.

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Does DILONLINE Internet Accelerator speed-up my secure (HTTPS) transactions such as web-banking?

The DILONLINE Internet Accelerator does not accelerate secure transactions. Secure websites will continue to work by bypassing the acceleration component. If you have a Secure application that you would like accelerated, inquire about the ZoooM Secure product.

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What platforms can DILONLINE Internet Accelerator be installed on?

DILONLINE Internet Accelerator can be installed on any of the following operating systems:
 

  • Windows 95b w/ Winsock2
  • Windows 98
  • Windows 98SE
  • Windows Millennium Edition (Windows ME)
  • Windows NT 4.0
  • Windows 2000
  • Windows XP 

DILONLINE Internet Accelerator works best with Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser (Internet Explorer 5.0 is recommended).

Newer versions of Microsoft Internet Explorer are available for free through Microsoft.

Note for Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however Internet Explorer 5.5 is available.

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What system requirements are necessary to use DILONLINE Internet Accelerator?

The recommended system requirements for the DILONLINE Internet Accelerator are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space.
 

Regardless, DILONLINE Internet Accelerator will work within your current system configuration to provide you with the best content acceleration.

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Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by DILONLINE Internet Accelerator.

However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether DILONLINE Internet Accelerator is used. The Accelerator is merely showing the download statistics in these situations.

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Why do some Java-applets (such as certain games on www.pogo.com) not work?

Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.

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